Customer Service

Customer service helps companies deliver effective onsite and offsite service by tracking service requests, managing personnel and maintaining visibility into operations. Customer service increase coordination between home office, warehouse and field technician, saving a company time and money while speeding transactions. Customer service KPI reporting gather valuable data and help improve product quality and also improve service performance.

Key Features:

1. 1. Visual Remote Assistant: Provides real-time visual support to customers and field technicians through augmented reality (AR) or video conferencing, facilitating quicker issue resolution and reducing downtime.

   2. Service Pipeline Management: Streamlines the process of managing service requests, from initial customer inquiry to scheduling, assignment, and resolution, ensuring efficient service delivery and customer satisfaction.

   3. Service Contract Management (Intangible Goods and Services): Automates the management of service contracts, including renewals, SLA tracking, and billing, to ensure compliance and maximize revenue from service agreements.

   4. Field Service Management: Optimizes field operations by scheduling appointments, dispatching technicians based on skillset and location, and enabling mobile access to job details and customer histories.

   5. Finished Goods/Products Pipeline Management (Tangible Products): Tracks the movement of products from manufacturing to distribution, ensuring timely delivery, inventory management, and order fulfillment.

   6. Product Warranty Management: Manages warranties for products, tracks warranty periods, processes claims efficiently, and provides customers with visibility into warranty status and coverage.